Shipping policy

At Avora Wear, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy describes our procedures, timeframes and costs for all orders within South Africa. We sell exclusively to consumers in South Africa, and all transactions are governed by the South African Consumer Protection Act 68 of 2008.

1. Free Shipping Throughout South Africa

We are pleased to offer free standard shipping on all orders delivered within South Africa. There is no minimum order value and there are no hidden handling or processing fees.

2. Shipping Destinations

We ship exclusively to residential and business addresses within South Africa. At this time, we do not ship to:

  • International addresses outside South Africa
  • PO boxes or Poste Restante addresses
  • Parcel forwarding services or third-party logistics hubs

3. Order Processing

All orders are processed and prepared for shipping within 1 to 2 business days (Monday to Friday, excluding South African public holidays).

  • Order cut-off time: 17:00 (SAST). Orders placed after this time will be processed on the next business day.
  • Confirmation: you will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation email with tracking details as soon as your order has been dispatched.

4. Estimated Delivery Times

We work with trusted international and local fulfilment partners to deliver your items. Because our products are shipped directly from our partners' warehouses to offer you the best value, delivery times can vary depending on the item you have ordered, your location (urban or rural area), customs processing and seasonal courier delays. As soon as your order has been dispatched, you will receive a tracking link so you can follow your parcel every step of the way.

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with a unique tracking number and a link to follow your parcel. Please allow 24 to 48 hours for the tracking information to update. You can track your order at any time via the "Track Your Order" page in the menu at the top of our website. If you have any questions, feel free to contact us.

6. Customs, Duties and Taxes

Because your order is shipped from our international fulfilment centres, it may be subject to South African customs checks. Depending on the value and contents of your order, South African customs may charge import duties and VAT. Any such charges are not included in our prices and are payable by the customer upon delivery.

Transparency: your parcel may show an international origin on the shipping label. This is a standard part of our direct-to-consumer model.

7. Delivery Issues and Damaged Items

  • Missing orders: if your order has not arrived within 20 business days, please contact us at support@avorawear.co.za. We will check with the courier and get back to you with an update within 24 hours.
  • Damaged items: if your item arrives damaged, please take a photo of the product and the packaging and email it to us straight away. We will arrange a free replacement at no cost to you. In most cases, you do not need to return the damaged item.
  • Incorrect address: please make sure your shipping address is correct at checkout. Parcels cannot be redirected once they have been shipped.

8. Payment Methods

We accept the following payment methods:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay

All payments are processed through a secure, encrypted checkout. Your payment details are always protected and never shared.